Client Service Manager - Commercial Insurance
Core
Lead service contact for assigned commercial insurance book of business, managing renewals, onboarding, and retention while designing Property & Casualty solutions to cover client risks.
Role type
Senior Client Service Manager (Commercial Insurance)
Builds
Long-term client partnerships and risk coverage solutions for mid-to-large market commercial clients
Domain
Commercial Insurance / Property & Casualty
Deliverable
client delivery
Required skills
Client relationship management, Renewal process management, New client onboarding, Risk assessment, Property & Casualty solutions design, Account rounding, Stakeholder coordination, Business intelligence gathering
Preferred skills
CIC or CRM Designation, Active Property & Casualty License
Technologies
Microsoft Office (Excel, Word, PowerPoint, Outlook)
Responsibilities
Serve as lead service contact for assigned book of business, Manage client renewal process, Direct onboarding of new clients, Maintain 96%+ client retention ratio, Support business growth through account rounding and risk assessment, Lead Client Engagement Strategy (CES)
Seniority
Mid-level, hands-on IC