Eligibility Operations Worker - Scottsbluff
Core
Initial point of contact for individuals and families seeking assistance through the Office of Economic Assistance (OEA), determining eligibility for assigned programs.
Role type
Entry-level Eligibility Operations Worker
Builds
Eligibility determinations for public assistance programs
Domain
Public sector / Human services
Deliverable
client delivery
Required skills
Customer service, policy application, data entry, interview techniques, documentation management, system navigation
Responsibilities
Serve as initial point of contact for customers contacting OEA by phone or in person; Answer questions about DHHS programs, services, application processes, and eligibility requirements; Complete phone applications and gather information needed to evaluate customer needs; Review applications, referrals, and supporting documentation for completeness and accuracy; Interview customers to obtain and verify information needed to determine eligibility; Enter and maintain accurate customer information within DHHS systems; Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process; Process reported changes and other case information timely and accurately; Maintain clear documentation of customer contacts and case activity.