Eligibility Operations Worker - Fremont
Core
Serve as an initial point of contact for individuals and families seeking assistance through the Office of Economic Assistance (OEA), determining eligibility for assigned programs.
Role type
Entry-level Eligibility Operations Worker
Builds
Eligibility determinations for public assistance programs
Domain
Public sector / Human services
Deliverable
client delivery
Required skills
Customer service, policy interpretation, data entry, interview techniques, documentation management, system navigation
Responsibilities
Answer questions about DHHS programs and eligibility requirements, complete phone applications and gather customer information, review applications and supporting documentation for accuracy, interview customers to verify information, enter and maintain customer information in DHHS systems, process reported changes and case information, explain program benefits and customer rights, maintain clear documentation of customer contacts and case activity