G Wiz - Private Travel
Core
Lead and support a team of Signature and Private Travel Specialists delivering luxury service and bespoke experiences to National Geographic Signature travelers, travel agent partners, and private clients.
Role type
Senior team lead (luxury travel sales & operations)
Builds
Bespoke luxury travel experiences and sales conversions for high-net-worth clients
Domain
Luxury travel industry
Required skills
Team leadership, luxury travel sales, Salesforce CRM, travel reservation systems (Compass, GDS), high-stress escalation management, data analysis, cross-functional collaboration
Preferred skills
Extensive geographical knowledge, Mac computer systems proficiency, Google Workspace tools, collaboration tools (Slack, Vonage)
Technologies
Salesforce, Compass, GDS, Slack, Vonage, SFMC
Responsibilities
Coach team to achieve sales and service targets, manage daily operations and KPIs, handle high-level escalations, analyze performance metrics, establish departmental procedures and SLAs, support cross-functional projects
Seniority
Senior, hands-on IC with team management