Director I Carelon Account Management - Behavioral Health - Louisiana Crisis
Core
Direct account management retention activities for Carelon's behavioral health crisis contract supporting the Louisiana Department of Health, leading the statewide Crisis Hub that connects individuals to community-based care.
Role type
Director, Account Management (Behavioral Health Crisis)
Builds
Louisiana Crisis Hub contract delivery and crisis system of care evolution
Domain
Healthcare / Behavioral Health / Public Sector Contracting
Deliverable
client delivery
Required skills
strategic direction, retention strategy, stakeholder relationship management, product development input, proprietary software support, team leadership, performance evaluation
Preferred skills
MBA, behavioral health license (LPC/LCSW/LMFT), crisis services leadership, crisis system subject matter expertise, public-sector contract management, executive presence
Technologies
proprietary software platforms
Responsibilities
Provide leadership to ensure profitability and successful contract delivery; Develop strategies for retention and upsell goals; Provide input to product development teams; Act as a thought leader for the client; Support ongoing development of proprietary software; Consult with providers and stakeholders; Collaborate with functional leads and matrix partners; Hire, train, coach, and evaluate direct reports
