Campus Support Agent
Core
Front-line support agent delivering in-person member services, handling student inquiries, and managing engagement activities for plan members.
Role type
Campus Support Agent
Builds
Member service delivery and engagement programs
Domain
Insurance and benefits administration
Deliverable
client delivery
Required skills
Customer service, insurance knowledge, claims process management, CRM documentation, verbal and written communication, problem-solving
Preferred skills
Benefits administration experience, group benefits knowledge, Microsoft Suite proficiency
Responsibilities
Respond to member non-claim inquiries via walk-in, phone, email, and chat; Educate members on insurance, wellness, and enrolment processes; Document interactions in CRM systems; Escalate complex issues; Participate in training and events to promote benefit programs
Seniority
Entry-level to Junior