Service Writer
Core
Service Writer responsible for taking technician recommendations, gauging plausibility, developing repair proposals, and guiding customers through best options.
Role type
mid-level sales and service operations specialist
Builds
repair proposals and customer engagement programs
Domain
industrial power solutions sales and service
Deliverable
product features
Required skills
customer relationship management, sales process management, pricing and order processing, cross-functional collaboration, sales presentations, product knowledge, problem-solving, multi-tasking
Preferred skills
associate degree, 3-4 years customer-facing experience
Technologies
web chats, email, computer-based systems
Responsibilities
Drive sales in assigned territory through outbound efforts, manage sales process via calls and email, assist customers with pricing and order status, act as liaison between customers and service operations, deliver sales presentations, promote new product launches, guide customers to utilize product confirmation tools
Seniority
Mid-level, hands-on IC