Service Coordinator
Core
Primary point-of-contact for customers, triaging service requests, managing service jobs, and coordinating technician schedules to optimize efficiency.
Role type
Service Coordinator (Administrative/Operations)
Builds
Service operations workflow for industrial power solutions
Domain
Industrial power solutions / Service distribution
Required skills
Service request triage, technician scheduling, preventative maintenance coordination, work order management, issue escalation, time management, basic mechanical/technical aptitude, math skills for parts orders
Preferred skills
Business enterprise systems (FieldServio, SAP), schematic and service documentation proficiency
Technologies
Microsoft Office (Outlook, Word, Excel), FieldServio, SAP
Responsibilities
Serve as primary point-of-contact for customers, Create and manage service jobs in the system, Proactively schedule preventative maintenance and repair services, Track and oversee job progress from initiation through completion, Participate in department meetings with the service operations team, Provide cross-functional support to other Service Department roles, Participate in a rotating on-call team to respond to emergency service requests
Seniority
Entry to Mid-level, hands-on IC