Service Coordinator
Core
Administrative role managing the service dispatch workflow, scheduling technicians, and tracking work orders for industrial power solutions.
Role type
Service Coordinator
Builds
Service department operational efficiency and customer maintenance/repair scheduling
Domain
Industrial power solutions / Field service operations
Deliverable
Dashboards & analysis (work order tracking) | Product features (scheduling workflows)
Required skills
Job creation, phone call handling, technician scheduling, calendar management, work order tracking, customer portal management
Preferred skills
Administrative experience in service businesses, scheduling field technicians, customer service experience
Responsibilities
Creating jobs, answering incoming service calls, dispatching technicians, maintaining job calendars, scheduling preventative maintenance and repairs, tracking open jobs to completion, meeting with service operations team
Seniority
Entry-level to Mid-level, hands-on IC