2P Order Operations Consultant
Core
Manage daily operational inbox activity, triage incoming requests, investigate order status, and coordinate timely resolution for vendor and customer issues.
Role type
Operations Consultant (eCommerce/Supply Chain)
Builds
Operational processes for order fulfillment, vendor management, and customer experience across retail brands.
Domain
Retail eCommerce, Supply Chain, Vendor Operations
Deliverable
dashboards & analysis
Required skills
inbox management, order investigation, vendor coordination, issue triage, escalation management, reporting, process improvement
Preferred skills
experience with dropship execution, carrier partner tracking, automation tools, AI tools
Technologies
dashboards, trackers, reporting tools, AI tools
Responsibilities
Manage daily operational inbox activity including vendor questions and order issues; Triage incoming requests and investigate order status; Communicate with internal partners, stores, and vendors to resolve issues; Monitor product availability and operational exceptions using daily reports; Surface recurring issues for process improvement.
Seniority
Mid-level, hands-on IC