Associate Manager, Loyalty Program
Core
Associate Manager supporting the strategy, growth, and evolution of Triangle Rewards by translating member and market insights into actionable recommendations and leading cross-functional initiatives.
Role type
Associate Manager, Loyalty Program
Builds
Triangle Rewards loyalty program strategies, member experiences, and operational processes
Domain
Retail / Loyalty & Customer Retention
Deliverable
product features
Required skills
Loyalty program management, cross-functional leadership, strategic planning, program governance, analytical problem-solving, stakeholder communication, project management, financial impact assessment
Preferred skills
Customer research, loyalty platforms, data visualization, Microsoft Office proficiency
Responsibilities
Support loyalty strategy and roadmap evolution; Lead cross-functional initiatives across Product, Marketing, Analytics, Finance, and Operations; Lead loyalty research and insights; Provide program governance and operational controls; Translate strategy into execution plans; Monitor program performance and recommend improvements; Prepare leadership communications; Support operational excellence and process improvement
Seniority
Mid-level Manager, hands-on execution