First Alt Services Supervisor
Core
Supervise daily operations, workforce planning, and service delivery for a transportation team, ensuring operational excellence and customer satisfaction.
Role type
Supervisor (Operations & Workforce Management)
Builds
Transportation services for students and passengers
Domain
Transportation / Education
Required skills
Operational oversight, workforce planning, performance coaching, disciplinary processes, scheduling, incident management, KPI monitoring, process improvement
Preferred skills
Training program development, strategic initiative support, complex situation resolution
Technologies
Dashboards, KPI reporting tools
Responsibilities
Provide direct oversight to Senior Representatives and frontline team members; Conduct performance coaching, corrective action discussions, and disciplinary processes; Coordinate schedules, workload distribution, and staffing coverage; Monitor dashboards, service levels, and urgent trip matters; Assist with interviewing, hiring, onboarding, and training new employees; Support workforce planning for peak periods and service disruptions; Collaborate with leaders to resolve complex situations; Monitor and update KPI reporting to ensure operational goals are achieved.