Bank Customer Service Representative (Bilingual) - H
Core
Respond to telephone inquiries from Canadian Tire Bank Triangle MasterCard members regarding credit card usage, statements, and marketing programs to drive an exceptional customer experience.
Role type
Customer Service Representative (Bilingual)
Builds
Customer confidence and positive perception of Canadian Tire
Domain
Retail banking / Financial services
Deliverable
client delivery
Required skills
Bilingual fluency (English/French), verbal and written communication, problem solving, active listening, computer knowledge, customer service experience
Preferred skills
Passion for customer experience, aptitude for learning browser-based functions
Responsibilities
Protect integrity and security of customer account information, apply technical/product/process knowledge, maintain accurate customer information, understand and service customer needs, provide customers with relevant products & services
Seniority
Entry-level to Junior