Department Manager
Core
Lead the Customer Service Department by coaching staff, driving sales, and ensuring exceptional customer experiences in a sporting goods retail environment.
Role type
Department Sales Manager (Customer Service)
Builds
Customer service operations and sales performance for a sporting goods retail store
Domain
Retail / Sporting Goods
Deliverable
product features
Required skills
Coaching and team development, sales planning and execution, customer relationship management, performance gap analysis, constructive feedback delivery, positive work environment creation
Preferred skills
Passion for sports, retail supervisory experience, business growth track record
Responsibilities
Coach and develop department team members, create development plans for full-time staff, communicate skills through huddles and meetings, maintain a positive work environment, drive sales with a customer-focused mindset
Seniority
Mid-level Manager