Customer Success Manager
Core
Strategic liaison between First Student customers, business development, and field operations to drive retention, growth, and profitability for the school transportation and paratransit industry.
Role type
Senior Customer Success Manager (retention & growth)
Builds
Retention strategies, account plans, and customer engagement tools for school transportation and paratransit clients.
Domain
Education transportation / Paratransit / School bus services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer success management, account management, retention strategy, business development, project management, CRM software proficiency, data analysis, stakeholder management, travel readiness
Preferred skills
Salesforce expertise, advanced project management, competitive insights generation
Technologies
Salesforce
Responsibilities
Develop and execute retention account planning strategies; onboard new customers and manage account reviews; host regular business reviews to ensure service adoption; monitor customer deployment health and drive corrective actions; identify new business opportunities for expansion; consult with customers to solve pain points and improve experience; manage Salesforce data and relationship tracking; escalate recurring operational issues; act as project manager for departmental initiatives.
Seniority
Senior, hands-on IC
