Senior Product Manager, Ops & Customer Experience
Core
Designing and optimizing customer-facing and internal operational platforms for a student transportation marketplace to ensure reliability and safety for schools, parents, and drivers.
Role type
Senior Product Manager (Operations & Customer Experience)
Builds
Customer support/helpdesk platforms, internal operational tooling, and CRM solutions for a transportation marketplace.
Domain
EdTech / Transportation / Logistics
Deliverable
product features
Required skills
Strategic product planning, cross-functional collaboration, systems thinking, data-driven decision making, stakeholder management, product lifecycle management.
Preferred skills
Experience with Zendesk/Salesforce Service Cloud/Intercom, CRM system architecture, generative AI tools, building internal operational platforms, safety-critical industry background.
Technologies
Zendesk, Salesforce Service Cloud, Intercom, CRM systems, Generative AI/LLMs
Responsibilities
Define multi-year product strategies, translate customer research into product decisions, broker alignment across functions, build scalable internal platforms, measure product impact via operational metrics.
Seniority
Senior, hands-on IC