Shift Supervisor - Restaurants
Core
Front-line leadership ensuring exceptional guest experience and operational efficiency in a fast-paced restaurant environment.
Role type
Shift Supervisor (Restaurant Operations)
Builds
Coffee, food products, and guest service experiences for Tim Hortons customers
Domain
QSR / Hospitality
Deliverable
product features
Required skills
Guest service management, order accuracy, sanitation compliance, safety protocol enforcement, team coordination, service recovery
Preferred skills
None stated
Technologies
None stated
Responsibilities
Deliver consistent guest service using S.E.T. principles and maintain speed of service targets; Prepare food and coffee products following operational standards and order monitors; Maintain cleanliness and organization of front counter, drive-thru, and dining areas; Monitor product temperatures and log data; Execute service recovery for guest complaints; Enforce health, safety, and sanitation guidelines including PPE usage and hand-washing techniques.
Seniority
Entry-level to Mid-level, hands-on IC