Incident Manager
Core
Lead end-to-end response for high-urgency incidents, coordinating triage and resolution across multiple teams while translating technical issues into clear business impacts.
Role type
Senior IC Incident Manager
Builds
Incident response processes, data collection, and reporting
Domain
Technology / SRE / Observability
Deliverable
client delivery
Required skills
Incident management, cross-functional coordination, stakeholder communication, root cause analysis, data analysis, process improvement
Preferred skills
Familiarity with incident management and observability tools
Technologies
Jira, PagerDuty, Datadog
Responsibilities
Lead incident response bridges, maintain incident timelines and records, contribute to blameless post-incident reviews, analyze production incident data and trends, participate in on-call rotation
Seniority
Senior, hands-on IC
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