Customer Success Manager
Core
Strategic advisor for enterprise clients to drive product adoption, retention, and upsell opportunities within Agentic Process Automation solutions.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
Customer value realization and revenue growth for large enterprise clients
Domain
SaaS / Agentic AI / Process Automation
Deliverable
client delivery
Required skills
Strategic account management, upsell/cross-sell execution, KPI definition, SaaS/RPA domain knowledge, Salesforce proficiency, executive-level stakeholder engagement
Preferred skills
MBA, intelligent automation program experience
Technologies
Salesforce, Force.com, Office software
Responsibilities
Own overall client relationships to increase adoption and ensure retention, establish strategic advisor relationships to drive product value, develop customers for advocacy, define and track critical KPIs with clients, identify and develop upsell opportunities for largest customers
Seniority
Senior, hands-on IC
