Social Media Customer Experience Host
Core
Social media customer support and community management for iGaming brands, resolving financial and account queries while monitoring brand sentiment.
Role type
Social Media Customer Experience Host
Builds
Customer trust and brand reputation across social platforms
Domain
iGaming / Sports Betting
Deliverable
client delivery
Required skills
Customer service, social media platform management, case management, sentiment analysis, crisis communication, financial query resolution, compliance adherence, CRM usage, community moderation
Preferred skills
Copywriting, iGaming industry experience, brand reputation management, public relations principles
Technologies
Genesys, CRM systems, Facebook, Instagram, X, Trust Pilot, Reddit
Responsibilities
Respond to customer queries, complaints, and DMs across social platforms; assist with deposits, withdrawals, and account access; moderate online conversations; analyze customer sentiment trends; respond to brand mentions and reviews; escalate complex issues; collaborate with marketing teams.
Seniority
Mid-level, hands-on IC