Responsible Gambling Specialist (Betway Africa)
Core
Protect customers to ensure responsible gambling, safeguard personal information, and prevent fraud in the online sports betting and casino industry.
Role type
Responsible Gambling Specialist (Compliance & Risk)
Builds
Customer safety protocols and fraud prevention measures for online gaming platforms
Domain
Online Gaming / iGaming / Sports Betting
Deliverable
client delivery
Required skills
Responsible gambling guidance, compliance process management, fraud detection, self-exclusion review, Customer Identification Program (CIP) account review, intervention level assessment, contact centre compliance task review, suicide/self-harm follow-up calls
Preferred skills
Sports betting market knowledge, online gaming/casino industry experience, gambling regulations familiarity, customer retention strategy development
Responsibilities
Provide compliance guidance on Responsible Gambling processes, process inbound compliance emails from customers, review and escalate self-exclusion removal requests, conduct CIP account reviews to determine intervention needs, assess and decide appropriate intervention levels, review compliance tasks performed by the Contact Centre, inform managers of higher-level interventions, communicate interventions to Key Account Managers, conduct follow-up calls for customers mentioning suicide or self-harm