Responsible Gambling Specialist (Betway Africa)
Core
Protect customers to ensure responsible gambling, safeguard personal information, and prevent fraud in the online sports betting and casino industry.
Role type
Responsible Gambling Specialist (Compliance & Risk)
Builds
Customer safety protocols and fraud prevention measures for online gaming platforms
Domain
Online Gaming / iGaming / Sports Betting
Required skills
Responsible gambling guidance, compliance process management, fraud detection, self-exclusion handling, Customer Identification Program (CIP) reviews, intervention level assessment, contact centre compliance auditing, suicide/self-harm follow-up calls
Preferred skills
Sports betting market knowledge, online gaming industry experience, multi-jurisdictional gambling regulations familiarity, customer retention strategy development
Technologies
None explicitly stated
Responsibilities
Provide compliance guidance from Responsible Gambling processes, process inbound compliance emails and take relevant action, review and escalate self-exclusion removal requests, conduct CIP account reviews to determine intervention needs, assess and decide appropriate intervention levels, review compliance tasks conducted by the Contact Centre, inform managers of higher-level interventions, communicate interventions to Key Account Managers, conduct follow-up calls for customers mentioning suicide or self-harm
Seniority
Individual Contributor, operational level
