Ticket Office Manager, Canyon Lodge
Core
Manage daily operations of the Canyon Lodge Ticket Office, handling guest experience, pass fulfillment, group reservations, and guest service recovery.
Role type
Seasonal operations supervisor (ticket office)
Builds
Daily ticket sales, group reservations, and guest service resolution for a ski resort
Domain
Hospitality / Ski Resort
Deliverable
product features
Required skills
Guest experience supervision, staff supervision and training, conflict resolution, multitasking, computer proficiency, sales platform knowledge
Preferred skills
Knowledge of Mammoth products and pricing, Sirius platform experience, Microsoft OS proficiency, High School Degree
Responsibilities
Manage daily operations of the Canyon Lodge Ticket Office, assist in guest recovery for multiple business units, assist in staff management and daily reconciliation, assist cashiers in resolving guest issues
Seniority
Seasonal, hands-on supervisor