Premium Service Agent
Core
Assist Team Lead in providing priority service and administrative support to high-end players to maximize retention and revenue.
Role type
Senior IC customer success agent (premium gaming)
Builds
Long-term relationships with high-value customers
Domain
Online sports betting and iGaming
Deliverable
client delivery
Required skills
CRM management, proactive outbound calling, event coordination, data analysis, Excel proficiency, project management, client relationship management
Preferred skills
Sports betting market knowledge, gambling regulations compliance, customer retention strategy development
Responsibilities
Handle premium customer queries across contact center channels, manage HVC CRM work items, conduct proactive outbound calls to abandoned customers, support team leaders with escalations, execute roadshows and events, recover service failures
Seniority
Mid-level, hands-on IC