Systems Support Analyst
Core
Provides routine and non-routine IT services to end users (faculty, staff, alumni, students) by deploying enterprise managed tools, managing devices, and updating software and security updates.
Role type
Systems Support Analyst (IT Support Specialist)
Builds
Desktop and software application support environment for an academic institution
Domain
Higher Education / IT Infrastructure
Required skills
Hardware troubleshooting, OS deployment (SCCM, Intune, JAMF), Group Policy Management, Active Directory, Network connectivity troubleshooting, Ticket system management, Technical documentation
Preferred skills
Student staff management, SLA management, Project management (Agile), IT security best practices, Classroom technology support
Technologies
SCCM, Intune, JAMF, ServiceNow, Salesforce, Active Directory, Windows, Mac OS, Linux, iOS, Android, Office 365, Google Workspace, Zoom, Microsoft Teams
