Customer Services Advisor
Hybrid
Core
Handle customer queries regarding repairs, rent payments, complaints, anti-social behaviour, and rehousing via a contact centre.
Role type
Customer Services Advisor
Builds
Customer support interactions and resolution of housing-related enquiries
Domain
Social housing / Property management
Deliverable
client delivery
Required skills
Customer service, IT systems proficiency, CRM systems adaptation, MS Office, Outlook
Responsibilities
Answering customer queries, handling complaints, reporting repairs and anti-social behaviour, collaborating with colleagues for answers