Systems Support Analyst (IT)
Core
Primary technical resource for lifecycle management, deployment, maintenance, and troubleshooting of instructional technology and audio/visual (AV) environments in classrooms, labs, and conference rooms.
Role type
Systems Support Analyst (IT)
Builds
Reliable learning and collaboration environments for teaching, learning, and research activities.
Domain
Higher Education / Instructional Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
AV system troubleshooting, endpoint management, software deployment, systems administration, technical documentation, stakeholder support
Preferred skills
AMX/Crestron/Extron control systems, Windows 11/macOS support, SCCM/Intune/JAMF, Active Directory/Group Policy, PowerShell/Bash scripting, ServiceNow
Technologies
Windows, macOS, AMX, Crestron, Extron, SCCM, Intune, JAMF, Active Directory, ServiceNow, PowerShell, Bash
Responsibilities
Support and maintain classroom, conference room, and instructional laboratory technologies; troubleshoot, repair, and optimize classroom technologies; evaluate equipment performance and recommend upgrades; install, configure, and maintain endpoint devices and software; administer endpoint management and software deployment solutions; support systems administration functions; provide technical support to faculty, staff, and students; maintain technical documentation and equipment inventories; coordinate with vendors for installations and maintenance.
Seniority
Mid-level, hands-on IC