Operations Senior Director
Core
Define and optimize the global courier fleet strategy, loyalty programs, pricing incentives, and real-time balancing to drive courier retention, quality, and economic reality on the Rappi platform.
Role type
Senior Director, Operations (Fleet & Courier Strategy)
Builds
Courier fleet structure, loyalty systems, pricing models, and real-time balancing frameworks
Domain
Gig economy / On-demand delivery / Marketplace
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Fleet strategy, loyalty program design, pricing & incentive modeling, churn prediction, fraud detection, cross-functional program management, financial modeling, segmentation analysis, business judgment, operator mindset
Preferred skills
Experience with dispatch algorithm inputs, real-time balancing frameworks, global fleet taxonomy management
Technologies
Segmentation models, cohort analysis, predictive churn models, real-time sequencing models
Responsibilities
Define global courier fleet composition and taxonomy; own the full courier loyalty system; manage pricing targets and incentive allocation; oversee quality scoring and anti-fraud governance; lead churn prediction and intervention strategies; define real-time balancing decision frameworks; hire and develop senior operations teams
Seniority
Senior, hands-on IC with leadership responsibilities
