Customer Advocacy Generalist
Core
Review and evaluate customer complaint documentation, maintain records of investigations, and write Manufacturer Incident Reports (MIR) for a medical device company.
Role type
Quality Assurance / Post-Market Surveillance Specialist
Builds
Regulatory compliant complaint handling and incident reporting systems
Domain
Medical Devices / Continuous Glucose Monitoring
Deliverable
dashboards & analysis
Required skills
Analytical thinking, Data collection and analysis, Problem definition, Written communication, Verbal communication, Documentation management
Preferred skills
Medical device experience, Post-market surveillance experience, Continuous improvement initiatives
Technologies
820, MDD, ISO, Canada regulations
Responsibilities
Review and evaluate customer complaint documentation, Document and maintain records of complaint investigations, Assist with Medical Device Reporting, Write Manufacturer Incident Reports (MIR), Support internal and external audits, Perform routine complaint system data entry
Seniority
Mid-level, individual contributor