IT Support Tech
Core
Provide Level 2 end-user support, maintain PCs, servers, printers, and related equipment for RSM US Integrated Services India Private Limited.
Role type
IT Support Technician (Level 2)
Builds
Internal IT infrastructure and user support services
Domain
Professional Services / IT Operations
Required skills
Windows Server OS, Microsoft Windows OS, MS Office Suite, Active Directory, computer imaging software, CA Uni Center Service Desk, VoIP phone systems, endpoint security, enterprise backup solutions, PC hardware, printers, networked equipment
Preferred skills
Bachelor's degree
Technologies
Windows Server, Active Directory, CA Uni Center, VoIP, CCH ProSystem FX
Responsibilities
Monitor and respond to support tickets; Complete PC setup and deployment for new employees; Troubleshoot hardware, connection, and software issues; Maintain network file and print servers; Coordinate with vendors for hardware repair and facilities maintenance; Provide phone support in centralized VoIP locations.
Seniority
Junior to Mid-level, hands-on IC