Manager Technical Support
Core
Manage a 24/7 Technical Support team troubleshooting issues for patients and caregivers using Dexcom Continuous Glucose Monitoring (CGM) products.
Role type
Senior IC Technical Support Manager
Builds
High-quality patient support experience and operational efficiency for a global CGM team
Domain
Consumer health technology / Diabetes management
Required skills
Team leadership, call center operations, workforce management, performance coaching, regulatory compliance (FDA), process improvement, budgeting, stakeholder collaboration
Preferred skills
Technical/medical support background, complex product troubleshooting, 24/7 environment experience
Technologies
Call center software, service databases, quality systems (via careerplan.io/jobs/JR121436-manager-technical-support-at-dexcom)
Responsibilities
Manage day-to-day activities and performance of Technical Support Representatives; handle escalated patient issues and service calls; develop and implement policies and training programs; analyze team and department metrics; coordinate technical training for new products; ensure compliance with Quality System and regulatory requirements.
Seniority
Manager, hands-on leadership
