Supervisor Technical Support
Core
Lead a high-volume technical support team to troubleshoot and resolve customer issues for continuous glucose monitoring (CGM) devices.
Role type
Senior IC technical support supervisor (via careerplan.io/jobs/JR121433-supervisor-technical-support-at-dexcom)
Builds
Customer support operations for CGM devices
Domain
Consumer health technology / Medical devices
Deliverable
client delivery
Required skills
Team leadership, troubleshooting, process design, coaching, cross-training, service level management
Preferred skills
Advanced cross-training experience, flexibility for evening/weekend shifts
Responsibilities
Manage day-to-day operations of a high call volume support team, design efficient support processes, coach employees to performance standards, troubleshoot customer issues
Seniority
Senior, hands-on IC
