Trainer 2
Core
Develop and deliver training programs for Technical Support Representatives to ensure they can provide exceptional customer service for Dexcom's continuous glucose monitoring (CGM) products.
Role type
Mid-level corporate trainer (customer support focus)
Builds
Training programs, instructional guides, manuals, and job aids for global technical support teams
Domain
Medical device / Consumer health technology
Required skills
Training design and delivery, coaching and facilitation, presentation skills, business acumen, stakeholder influence, English fluency
Preferred skills
Medical device or healthcare sales training experience, instructional design certifications, LMS or digital learning platform familiarity
Technologies
LMS, digital learning platforms
Responsibilities
Deliver training sessions for new hires and existing employees, introduce company culture and values, update training content based on product/business changes, provide individualized coaching, contribute to knowledge base improvements, partner with cross-functional teams to assess training needs, support creation of training materials
Seniority
Mid-level, hands-on IC