Senior Telecom Engineer (Genesys Cloud)
Core
Configure, maintain, and support the enterprise Genesys Cloud contact center environment and voice network platforms for end-users.
Role type
Senior IC telecom engineer (Genesys Cloud)
Builds
Cloud telephony systems, contact center configurations, and voice network services
Domain
Consumer health technology / Contact Center / Unified Communications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Genesys Cloud administration, call flow architecture, carrier connectivity management, root cause analysis, capacity planning, automation scripting (Python), infrastructure as code (Terraform)
Preferred skills
Genesys Cloud Professional/Developer certifications, carrier circuit deployment experience (POTS, PRI, T1, VOIP, SIP), Active Directory/OKTA/LDAP integration
Technologies
Genesys Cloud, Cyara VoiceAssure, ResolveAX, Python, Terraform, Genesys APIs, Genesys CX as Code
Responsibilities
Administer users, roles, permissions, queues, skills, and call routes; design inbound/outbound call flows and email flows; manage DID inventory and BYOC SIP trunking; troubleshoot SaaS platform and voice network issues; develop monitoring and alerting processes; ensure compliance with SOC, FDA, PCI, and HIPAA regulations.
Seniority
Senior, hands-on IC
