Desktop Support Specialist (m/f/d)
Core
Provide technical support to end users and maintain local IT infrastructure and cybersecurity systems.
Role type
Desktop Support Specialist II
Builds
Reliable, secure, and efficient IT operations for end users
Domain
Biopharma IT support
Required skills
Hardware and software troubleshooting, Active Directory management, Microsoft Office support, Windows OS administration, Network connectivity support, Endpoint security support, IT asset management, Incident documentation
Preferred skills
Cybersecurity operations knowledge, Good Manufacturing Practice (GMP) requirements
Technologies
Active Directory, Microsoft Office, Windows, TCP/IP, DHCP, DNS, VPN, Wireless networks, Endpoint protection, MFA
Responsibilities
Troubleshoot hardware, software, and connectivity issues; Install and configure IT equipment; Manage user accounts and permissions; Provide first-line cybersecurity support; Support IT asset management and system upgrades; Document incidents and resolutions
Seniority
Mid-level, hands-on IC