Customer Service Representative
Core
Primary point of contact for Cargo Solutions customers managing the entire order lifecycle from entry to invoicing.
Role type
Order Support (Customer Service) Specialist
Builds
Accurate customer orders, quotations, and shipment confirmations for the Cargo Solutions division.
Domain
Logistics / Supply Chain / Order Management
Deliverable
product features
Required skills
Order processing, data entry accuracy, customer inquiry resolution, cross-functional coordination, prioritization, Microsoft Office proficiency
Preferred skills
ERP system experience (NetSuite, Oracle, SAP, Dynamics), CRM familiarity (Salesforce), high-volume order management, phone/email support
Responsibilities
Process and validate customer orders, generate order acknowledgments, create quotations, respond to order status inquiries, resolve discrepancies, maintain master data, coordinate with Sales/Operations/Finance, follow up on open orders
Seniority
Entry-level to Junior (1-2 years experience)
