Order Fulfillment Coordinator
Core
Primary point of contact for customers managing order lifecycle, delivery status, and logistics inquiries while ensuring accurate order processing and timely execution.
Role type
Order Fulfillment Coordinator
Builds
Timely and accurate order deliveries and resolved customer issues
Domain
Energy solutions / Logistics / Supply Chain
Required skills
ERP systems (SAP), order management, logistics coordination, customer service, cross-functional collaboration, data accuracy, compliance with shipping/import/export regulations, problem-solving, organizational skills
Preferred skills
ICT/Electronics/Technology industry experience, Chinese language proficiency, Microsoft Office (Excel, Outlook, Teams)
Responsibilities
Receive, validate, and process customer orders in SAP; monitor order progress from entry to delivery; coordinate outbound shipments with warehouses; manage customer inquiries, complaints, and claims; track order backlog and delivery performance; support continuous improvement of fulfillment processes; ensure compliance with shipping procedures and regulations.
Seniority
Mid-level, hands-on IC
