Engineer 1, Technical Service
Core
Provide remote technical support and diagnostic services for advanced thermostats and energy management solutions via phone and digital tools.
Role type
Entry-level technical service engineer (remote support)
Builds
Client support for HVACR control systems and energy management platforms
Domain
Climate technology / HVACR / Building automation
Deliverable
client delivery
Required skills
diagnostic reasoning, remote troubleshooting, technical communication, system configuration guidance, virtual training delivery, product knowledge retention
Preferred skills
mechanical/electrical/electronics engineering background, BPO experience
Technologies
HVACR control systems, energy management software, digital diagnostic tools
Responsibilities
Diagnose and resolve complex technical issues remotely, guide clients through installations and maintenance, deliver virtual training sessions, collaborate with engineering and product teams on feedback, maintain product knowledge and industry trends
Seniority
Entry-level (6 months experience required)