Managed IT Services Service Desk Consulting Intern - Summer 2027
Core
Provide remote technical support and systems administration for external managed service clients, resolving hardware/software issues and maintaining security standards.
Role type
IT Service Desk Intern
Builds
Client IT infrastructure support and stability
Domain
Managed IT Services / Technology Consulting
Required skills
Technical troubleshooting, Systems administration, Customer service, Documentation, Case management, Security compliance
Preferred skills
Office 365 administration, Firewall management, Virtualization (VMWare), Windows Server/Azure AD, Remote access solutions
Technologies
Office 365, Windows Servers, Cisco, SonicWALL, Meraki, VMWare ESX, vSphere, Azure AD, SharePoint, Teams, Citrix, Remote Desktop Services, VPN
Responsibilities
Provide phone and email technical support for end-users, Support and troubleshoot workstations, servers and network related issues, Perform systems administration for Office 365 and Windows Servers, Monitor and troubleshoot client backups, Escalate client issues through proper channels, Clearly document support issues in ticketing system, Travel to assigned client locations up to 25%
Seniority
Intern