Managed IT Services Service Desk Consulting Intern - Summer 2027
Core
Provide remote technical support and systems administration for external managed service clients, resolving hardware/software issues and maintaining security standards.
Role type
IT Service Desk Intern
Builds
Client support operations and IT infrastructure stability
Domain
Managed IT Services / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, systems administration, case management, documentation, security compliance
Preferred skills
Office 365 administration, firewall management, virtualization (VMWare), Windows Server administration, remote access solutions (Citrix, RDP, VPN), enterprise mobile device management
Technologies
Office 365, Windows Servers, Cisco, SonicWALL, Meraki, VMWare ESX, vSphere, Azure AD, SharePoint, Teams, Citrix, Remote Desktop Services, VPN
Responsibilities
Provide phone and email technical support for end-users, troubleshoot workstations and servers, perform systems administration, monitor and troubleshoot client backups, escalate client issues, document support issues in ticketing system, monitor trends to isolate chronic issues
Seniority
Intern