Customer Service Representative
Core
Manage customer issues, orders, shipping activities, and demand management actions to ensure on-time delivery and accuracy in Oracle systems.
Role type
Customer Service Representative
Builds
Order fulfillment and demand management processes for HVACR and cold chain solutions
Domain
Climate technology / HVACR / Cold chain logistics
Deliverable
product features
Required skills
Order management, shipping coordination, demand planning, Oracle systems proficiency, cross-functional collaboration, problem-solving
Preferred skills
Oracle experience, manufacturing environment customer service
Responsibilities
Resolve customer issues, manage orders and shipping between plants and customers, monitor shipments to meet demand targets, ensure order accuracy in systems, coordinate with materials and sales teams
Seniority
Individual Contributor, mid-level
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