OEM Customer Service Sales Support
Core
Provide OEM customer service sales support to management, OEM customers, and Sales Representatives by handling technical support, order management, and product demonstrations.
Role type
Customer Service Sales Support Specialist
Builds
Product samples, demonstration bags, shipping documents, and sales reports for medical device OEMs
Domain
Medical Devices
Deliverable
client delivery
Required skills
Customer service, order management, technical support, report generation, communication, organization, detail orientation, multi-project management
Preferred skills
Medical device industry experience
Technologies
Spreadsheets, word processing, database software
Responsibilities
Provide technical support to Sales Representatives and customers; communicate customer needs to Sales, Engineering, and management; deliver product samples and prepare demonstration bags; resolve customer service issues; generate reports on products, sales revenue, and complaints; coordinate sales activities with supporting departments; manage complex order details and quotations via email, phone, or fax.
