After Sales Technical Specialist (2nd line Helpdesk)
Core
Solving complex technical problems and faults in residential and commercial HVAC products while acting as a technical reference for first-line support and field technicians.
Role type
After Sales Technical Specialist (2nd line Helpdesk)
Builds
HVAC product support and service solutions for residential and commercial clients
Domain
HVAC (Heating, Ventilation, and Air Conditioning) / Building Services
Deliverable
client delivery
Required skills
HVAC product knowledge (heat pumps, air conditioning, heating boilers), electronics/electricity fundamentals, IoT and connectivity solutions, MS Office, bilingual Dutch/French, English or German proficiency, analytical skills, prioritization, customer orientation
Preferred skills
Bachelor in electronics, electricity, HVAC or equivalent experience, experience with field tests and product launches
Technologies
HVAC systems, heat pumps, air conditioning, heating boilers, IoT connectivity solutions
Responsibilities
Resolve complex technical issues and faults in HVAC products, provide technical reference support to first-line helpdesk and field service technicians, identify quality issues and track them across departments, participate in field tests and local product launches regarding service matters, communicate technical knowledge to internal departments and installers
Seniority
Mid-level, hands-on IC