Delivery Manager
Core
Oversee a team of Enterprise Implementation Consultants to manage client onboarding, setup, configuration, and training for the ServiceTitan platform in the Lawn and Pest industry.
Role type
Senior Delivery Manager (Team Lead)
Builds
Successful implementations of ServiceTitan platform for large Lawn and Pest businesses
Domain
Home and Commercial Services / SaaS Implementation
Deliverable
client delivery
Required skills
Team management, project management, client relationship management, stakeholder engagement, escalation handling, strategic planning, cross-functional collaboration, coaching
Preferred skills
SmartSheet knowledge, FieldRoutes functionality expertise
Technologies
ServiceTitan, FieldRoutes, SmartSheet
Responsibilities
Manage a team of Enterprise Implementation Consultants; conduct weekly status meetings with client stakeholders; manage client escalations; host weekly one-on-ones with team members; collaborate with sales, data, training, and product teams; act as a thought partner to senior leadership; travel to client on-sites 20-30% of the time.
Seniority
Senior, hands-on IC with team leadership