Senior Customer Success Manager, Bueno (Copeland brand)
Core
Senior Customer Success Manager for Bueno (Copeland brand) supporting B2B clients in the built environment sector with strategic client management, high-touch technical engineering support, and platform adoption.
Role type
Senior Customer Success Manager (Technical/Engineering Support)
Builds
Bueno Platform (smart building analytics, AI/ML, data analytics) for property owners and operators
Domain
Climate technology, HVACR, commercial refrigeration, building analytics, energy efficiency
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
commercial refrigeration, building analytics, energy optimisation, HVAC systems, energy calculations, measurement and verification (M&V), built environment market knowledge, project management, stakeholder management, French native-level language
Preferred skills
refrigeration systems expertise, retail refrigeration market experience, analytics and data modelling platforms
Technologies
Bueno Platform, AI, machine learning, data analytics
Responsibilities
Build and maintain strong relationships with client stakeholders; Understand client business objectives and strategic goals; Develop and execute customer success plans focused on adoption and retention; Lead onboarding and implementation activities for new clients; Provide engineering and analytics support related to HVAC and building systems; Gather and communicate customer feedback to internal teams; Monitor customer success metrics including adoption rates and renewal performance
Seniority
Senior, hands-on IC