IT ServiceNow Engineer
Core
Design, develop, configure, test, and deploy ServiceNow solutions to support IT Service Management, HR Service Delivery, and strategic portfolio management for a large energy utility.
Role type
Senior ServiceNow Platform Engineer
Builds
Custom ServiceNow applications, workflows, integrations, and platform enhancements for internal IT and HR operations
Domain
Enterprise IT Service Management (ITSM) and Human Resources Service Delivery (HRSD)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform development, workflow automation (Flow Designer), REST/SOAP API integration, ITIL processes, incident/problem/change management, solution architecture, cross-functional collaboration
Preferred skills
ServiceNow CSA/CAD certifications, HRSD/ITSM implementation specialist knowledge, AI/Now Assist capabilities
Technologies
ServiceNow, Flow Designer, Integration Hub, REST APIs, SOAP APIs
Responsibilities
Design and develop ServiceNow solutions; Build workflow automation; Support production incidents and root cause analysis; Participate in platform upgrades and release management; Drive continuous improvement initiatives; Consult with business managers and security teams
Seniority
Senior, hands-on IC
