Senior Pro Product Specialist, Conduit
Core
Onboard and train strategic HVAC clients on Conduit Tech, a LiDAR-powered sales and design platform, ensuring successful implementation and adoption.
Role type
Senior Pro Product Specialist (Implementation & Account Management)
Builds
Conduit Tech platform adoption and client success for residential and commercial HVAC service companies
Domain
HVAC industry / SaaS implementation
Deliverable
client delivery
Required skills
Account management, implementation strategy, timeline management, data analysis, technical troubleshooting, stakeholder management, startup environment experience
Preferred skills
Home services industry experience, recurring revenue business model understanding
Technologies
Conduit Tech, ServiceTitan Pro Products
Responsibilities
Onboard and train new strategic clients on Conduit Tech implementation and configuration; manage a portfolio of multi-branch residential and commercial service companies; analyze adoption data and account trends to identify actionable insights; partner with Customer Success Managers to drive product success and retention; iterate on processes in a fast-paced startup environment
Seniority
Senior, hands-on IC
