Voice Operations Engineer
Core
Own the reliability, performance, and evolution of production VoIP and telephony infrastructure to ensure 99.99%+ availability for home service contractors and customers.
Role type
Senior IC Voice Operations Engineer
Builds
Production VoIP and telephony infrastructure, carrier integrations, and observability tooling
Domain
Telecommunications / VoIP / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SIP/RTP/SRTP/WebRTC protocols, Linux administration, IP networking, Python/Bash/Go scripting, incident response, capacity planning
Preferred skills
Kamailio/FreeSWITCH/SBCs, containerized environments (Docker/Kubernetes), infrastructure-as-code (Terraform/Ansible), observability stacks (Grafana/Prometheus/ELK/Datadog), telecom regulatory compliance
Technologies
Wireshark, Homer, Grafana, Datadog, ELK, Python, Bash, Go, Docker, Kubernetes, Terraform, Ansible
Responsibilities
Operate and scale geographically redundant VoIP infrastructure (SBCs, SIP trunking, media gateways); design capacity planning strategies; develop SLA dashboards and automated alerting; perform interoperability testing for new telecom solutions; serve as senior escalation point for voice quality issues; lead post-incident reviews and root-cause analysis; build automation for provisioning and monitoring; integrate telephony data into centralized observability platforms; coordinate with Tier 1 carriers for circuit provisioning and outage resolution; oversee e911 configurations and toll-fraud detection; partner with software engineering teams on hardware configuration and telephony protocols.
Seniority
Senior, hands-on IC
