Senior Site Reliability Engineer
Core
Build and maintain the production infrastructure for an AI-native platform serving contact centers with voice AI and LLMs.
Role type
Senior Site Reliability Engineer (Platform Engineering)
Builds
AI-native platform for contact centers, including agent harnesses, CI/CD pipelines, and cloud infrastructure.
Domain
Cloud Infrastructure & AI Systems
Deliverable
production ML models | infrastructure
Required skills
CI/CD platform ownership, Kubernetes/Helm, Terraform, Node/TypeScript, Python, observability (logs/metrics/tracing), incident management, remote team leadership.
Preferred skills
Harness engineering for autonomous agents, GCP production-at-scale, Telephony/SIP architectures, FreeSWITCH.
Technologies
TypeScript, Node, Python, Kubernetes, Helm, Terraform, GitLab CI, Datadog, Prometheus, Grafana, GCP.
Responsibilities
Design and implement platform patterns, build systems to reduce toil, extend the agent harness, own CI/CD pipelines, participate in on-call rotation.
Seniority
Senior, hands-on IC
