Chef de Groupe Opérations (CGO)
Core
Support the Station Manager in overseeing daily operations at large car rental stations, ensuring efficient processes, managing staff performance, and delivering seamless customer experiences.
Role type
Senior IC Station Supervisor (Operations)
Builds
Car rental operations, fleet availability, and customer service experiences
Domain
Mobility / Car Rental
Deliverable
product features
Required skills
Staff supervision and performance management, fleet availability and maintenance coordination, shift scheduling and workload balancing, sales target monitoring and budget control, customer complaint resolution, compliance with safety and industry regulations
Preferred skills
Experience in car rental or transportation industry, training and development of rental agents, conflict resolution, knowledge of electric vehicle fleet management
Technologies
None stated
Responsibilities
Assist in overseeing day-to-day station operations, coordinate vehicle rentals, returns, and cleaning schedules, manage staff recruitment, training, and shift scheduling, support sales targets and budget management, ensure compliance with company policies and safety regulations
Seniority
Senior, hands-on IC