Customer Care Supervisor
Core
Oversee daily operations of a customer care team, ensuring timely, accurate, and compliant support for insurance and financial services clients.
Role type
Customer Care Supervisor
Builds
Customer support operations and client satisfaction within insurance brokerage and financial services
Domain
Insurance brokerage and financial services
Deliverable
client delivery
Required skills
insurance terminology, policy servicing, regulatory compliance, coaching, conflict resolution, CRM systems, process improvement
Preferred skills
P&C insurance licenses, change management, system updates
Responsibilities
Supervise and coach customer care representatives, manage daily workflow and call queues, audit customer interactions for compliance, resolve complex client inquiries, train new team members, analyze service trends, prepare performance reports
Seniority
Mid-level supervisor