Health and Annuity Customer Care Analyst II
Core
Provide direct support to policyholders, producers, and providers via phone, email, and written correspondence to resolve inquiries and process complex transactions.
Role type
Health and Annuity Customer Care Analyst II
Builds
Customer retention and operational excellence for health product lines
Domain
Health insurance / Call center operations
Deliverable
client delivery
Required skills
Active listening, effective communication, empathy, high-volume phone interaction management, multitasking across multiple systems, product knowledge, policy and procedure application, analytical skills, problem-solving
Preferred skills
Seasoned health service call center experience, camera participation for team huddles, broad insurance product knowledge
Responsibilities
Handle customer inquiries and resolve issues, process complex policy transactions and manage financial-impacting requests, meet performance expectations for satisfaction and productivity, collaborate with internal partners to improve processes
Seniority
Individual Contributor, operational level